Recent Storm Damage Posts
Los Angeles Area Homes, The Woolsey Fire, and SERVPRO's Readiness to Always Help
Why SERVPRO for Fire Cleanup in Los Angeles After Woolsey Fire Is Finally Extinguished? Fast and Reliable Service
24-Hour Response from SERVPRO for Los Angeles Fire-Damaged Homes
With a wildfire threatening Los Angeles properties, homeowners and business owners alike are looking for credible solutions available to them 24/7 to protect and preserve their properties when they become affected. Even beyond the Woolsey Fire itself, properties are perpetually at risk of falling victim to smaller scale fire incidents from the kitchen, electrical systems, and other threats within the house. Overcoming these situations requires restoration expertise and the appropriate equipment, but more than this, it requires a team that can arrive fast.
Our restoration technicians have provided 24-hour assistance to our Los Angeles customers suffering from fire damages or effects from any emergency. We know that disasters do not have a convenient time to strike, and our technicians remain ready and available to help with the full measure of our equipment and experience with every new emergency that threatens our service area.
The customers that we have helped throughout the years could tell you that our franchise is a wise choice because of our fast response when disasters happen. With the recent wildfire that has affected so many homes and businesses throughout our service area, our Green Fleet gets stocked with supplies and the industry-leading equipment that can help preserve your property, and in some cases, prevent you from having to relocate at all.
From our ability to improve the overall air quality in your home with our HEPA rigged air scrubbers to the deodorization of smoke damages that infiltrate nearly every room of your home after you contend with fire, our SERVPRO professionals can help. We can provide an accurate assessment of the damage with a detailed estimation of costs to determine if filing a claim with your insurance is worth it, and provide the necessary documentation and evidence to that insurance provider if filing a claim is in your best interest. We work with you to decrease the stress you have to contend with and make this cleanup and restoration process as seamless as possible.
Recovering from a fire in or around your property is not something that a homeowner can do on their own. With the right tools and expertise, you can depend on our SERVPRO of Marina Del Rey / Westchester / El Segundo to be there when you need us. Give us a call today at (310) 333-0654.
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Our Experts Guide To Removing Odors From Your Los Angeles Home After A Flood
If you're ready to get rid of disastrous odor from the flood damage, then give SERVPRO a call.
Get Rid Of Nasty Odor From The Flood Damage In Los Angeles
Mother nature is unpredictable. She can send you rain, storm, hurricane, or anything that causes a massive flood that ripples through the foundation and structure of your home. Surviving the wave is just a small part of the challenge, but having to deal with the repair and restoration process can be a major nightmare. After all, flood damage can be very costly and can have a detrimental side effect that can leave you covering your nose.
When water dries up from the flood damage in Los Angeles, they can leave unbearable odors. The unpleasant smell usually comes from the growth and development of bacteria, mildew, mold, and other microorganisms. Plus, the moisture from the air can create odor-causing particles that can spread throughout the house. You can work very hard to extract or wipe out all the water, but at the end of the day, the smell still lingers around your residential area. You can also spray perfume, cologne, and air freshener, but that only mask the odor. In situations like this, you might need some high tech tools to get rid of them. However, this can be a costly and dangerous solution if you are not a professional.
Fortunately, with SERVPRO, we can send our technicians to inspect the area. The techs can utilize advanced technology to deodorize the environment. For example, the ultra-low volume fogger can produce a fine mist that can penetrate locations where the odor-causing residues might have accumulated. The device can also inject fungicide and disinfect into wall cavities and other places that are difficult to access. Another tool is the thermal fogger which dispenses a large amount of solvent-based fog to a confined area. The mist contains tiny particles of deodorant solution that can help neutralize the odor-causing particles. Once all the odors are gone, the SERVPRO tech can walk you through your entire home to ensure that you're satisfied with the work.
If you're ready to get rid of disastrous odor from the flood damage, then give SERVPRO of Marina Del Rey / Westchester / El Segundo a call at (310) 333-0654 for a consultation with our skilled technicians.
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Overcoming Flood Damage in Los Angeles Is Easier with Professional Assistance
Holes in a Roof Can Cause Storm Damage to Los Angeles Homes
Los Angeles Homes Benefit from Rapid Stormwater Extraction by SERVPRO to Mitigate Damages
Flooding may affect your Los Angeles property when you least expect it. Whether strong winds blow part of the roof off or tree branches fall and puncture the cover, letting rain in, you have to deal with the damage caused by the excess water in your property. Most of these cases are complicated further by confusion as property owners are not sure whom to call. With the professional services we offer, it is possible to get out of the harmful situation faster.
The primary step in the mitigation of flood damage in Los Angeles is the removal of the excess water from the property. It helps ensure no secondary damages or opportunistic problems crop up. Some secondary damages might include rotting of wood, carpets delaminating, among other issues caused by extended exposure to excessive moisture. You may consider microbial growth as an opportunistic problem, which can occur even if you remove water, but still leave enough moisture.
Depending on the point of entry of the floodwater, damages might affect many areas and not just the lower levels of the property. In the example, we talked about a blown or punctured roof in which case, damages to the walls and the ceilings are widespread. Our SERVPRO team takes different approaches to deal with the problem, restoring the property from the storm effects like it never happened.
A bit of demolition might be necessary to remove wet materials. At this stage, we remove the affected drywall, ceiling, and insulation. In case the floodwater is contaminated, we also remove the carpet and pad. In addition to the work that requires specialist skills, our SERVPRO team also helps with pack outs where necessary. Removing some contents creates room for proper placement of air movers and dehumidifiers, which are necessary for extracting excessive moisture from the affected areas. This way, we can dry the property back to its preloss moisture levels.
Involving an expert in your recovery efforts reduces the stress of restoring a flooded property. You can call SERVPRO of Marina Del Rey / Westchester / El Segundo at (310) 333-654 for any flooding emergencies. We are available 24/7.
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Ridding Your Home Of The Problems Brought In By Flood Damage In Los Angeles
Homes with flood damage in Los Angeles no longer can provide shelter to homeowners.
Ridding Your Home Of Flood Damage
Your residence in Los Angeles gives you a safe and secure place from all the problems in the rest of the city. Keeping unwanted intruders out means having the best possible locks you can buy and using them to keep the door closed. Floodwaters pay no attention to this security measure as this murky invader merely slips right past all of your defenses.
Homes with flood damage in Los Angeles no longer can provide shelter to homeowners. SERVPRO has experience successfully mitigating such damage from both homes and businesses. Our employees receive certification for the IICRC and engage in ongoing training and education to keep their knowledge current. SERVPRO can help you restore your home to its previous, livable condition, “Like it never even happened.”
Our crew shows up prepared to start working as soon as our initial inspection and consultation with you conclude. As we work, we continually clean items. Cleaning and drying items can mean they sustain minor overall damage. For instance, in your kitchen, we remove all of your cookware, tableware, and anything else used for preparing or eating meals so we can sanitize everything that came into contact with the water.
Food products can carry highly toxic pathogens and other debris in minuscule grooves on the containers' exterior surfaces, so we always dispose of these potential health hazards. This disposal eliminates the possible mixing up of contaminated items with newly purchased food.
For similar reasons, carpets and the padding underneath them require removal. The process of drying these items out creates an almost impossible task and one that would most certainly not succeed. However, we can satisfactorily clean and decontaminate many area rugs and other things that may have become saturated in floodwaters by soaking them in unique solutions. Doing so can help preserve the overall pre-flood character of your home.
Drying out the interior of a home suffering from flood damage takes time, but SERVPRO technicians know how to use the equipment in our Green Fleet in the most efficient manner possible. SERVPRO works hard to get you and your family back in your home as soon as possible. We understand the devastating effects a flood can have on a family.
SERVPRO of Marina Del Rey / Westchester / El Segundo is always on standby to help your family after flood damage by mitigating the situation. Call us at (310) 333-0654 so we can start working on making things safe again in your home.
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The First Steps to Take After Flood Damage in Los Angeles
Flooding from any source, when left unattended, can cause a great deal of damage. Contact SERVPRO immediately for best results.
Quick Reaction By the Homeowner After Flooding can Help With the Results
The first few hours after flood damage hits a Los Angeles home are critical to ensuring that cleanup and restoration costs remain as low as possible in the coming weeks. Taking the rights steps can help to prevent additional damage from happening on the property, start the drying process earlier, and get your family moved back in sooner. If flood damage hits your home, be sure to keep these essential steps in mind as you plan out your next actions.
Call Your Insurance Provider
One of the first calls you should make after sustaining flood damage in Los Angeles is to your home or flood insurance provider. In the event of a disaster, most local insurance companies prefer to receive notice of damages as soon as possible to start organizing mitigation and restoration efforts through a trusted company like SERVPRO as fast as possible and avoid unnecessary expenses. Some insurers may provide benefits or better coverage if you call sooner rather than later on top of expenses saved later on in the restoration process.
The other important call to make in the earliest hours after a disaster should be to a professional restoration service like SERVPRO. Our efficacy relies on our timeliness, and while we work hard to arrive quickly regardless of the situation, every minute can count after a severe flood. Failing to get our technicians on-scene quickly can result in mold growth, foundational and structural damage, and other expensive consequences for your home.
Start the Drying Process
You can help to start the drying process early through some simple measures. Separating out fabrics, upholstery, paper, and other water-sensitive materials can help to prevent further damage to them and potentially make the difference between restoration and replacement of many items in the home. Always take care to avoid potentially dangerous objects and surfaces in this stage, especially electronics and other belongings connected to power outlets.
SERVPRO of Marina Del Rey / Westchester / El Segundo stands ready after every major storm to help local homeowners recover from the effects of flood damage in their homes. Contact us 24/7 at (310) 333-0654.
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Flood Damage Cleanup for Your Los Angeles Home
SERVPRO Mitigates Storm Damage from Flash Flooding in the LA Area with Rapid Water Removal
SERVPRO Extracts High Volumes of Storm Water and Dries and Restores Your Property
A flash flood in Los Angeles is not only unexpected but can be dangerous for its residents. These floods are appropriately named as they can happen in just minutes after heavy rainfall, or a levee or dam breaks. It is dangerous not only for its volume and speed but also because the water in a flash flood can be carrying rocks and other debris.
If you have been the victim of flash flooding and your Los Angeles home has been flood-damaged, it is an overwhelming event that can leave you not knowing what to do next. With your structure taking on water, fast action is essential to avoid additional harm.Our SERVPRO staff is always standing by ready to help you.
Once we have pulled all the standing water from your property, we need to finish drying it. We do this by placing air movers and dehumidifiers around the affected area. To calculate the requirements for the dehumidifiers, we need to think about the nature of the environment being dried and the capacity of the dehumidifiers. Too rapid a drying can actually split and damage furniture.
One factor which defines the nature of an environment is how much absorbent or porous materials are present, such a clothing, carpets, unfinished wood, upholstered furniture, and paper produces. The more of these that are present, the more moisture that has to be absorbed and the more moisture that evaporates when air movement is applied. When there is much water affecting porous materials, it increases the need for SERVPRO crews to place additional dehumidifiers to balance evaporation.
Water damage classification is determined by several factors, like the degree of degradation to your structure, and whether water has accumulated inside wall and ceiling cavities. To calculate how many dehumidifiers we need for the initial setup, we factor in the above information. The category is determined by the number of porous items that are wet, rather than by the cleanliness of the water.
SERVPRO of Marina Del Ray/Westchester/El Segundo takes the proper steps to ensure your home in LAX, Playa Vista, or Loyola Village is thoroughly dry after flooding. Calling us at (310) 333-0654 for prompt service to stop additional flood damage.
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Responding To Flood Damage Caused By Heavy Precipitation In Marina Del Rey
If your Marina Del Rey residence lies in the path of moving water, flood damage can cause your home serious problems.
Responding To Flood Damage
Rain clears the air and washes the plants, roads, and other outdoor surfaces of dust and grime around Marina Del Rey. However, when rain falls too fast or in amounts more significant than usual, water on the soil's surface can fail to drain away rapidly enough.
If your Marina Del Rey residence lies in the path of moving water, flood damage can cause your home serious problems. Changes near your home from road construction, new buildings, or even clogged curbside drains can all force the accumulation of too much rainwater on the ground's surface. Isolated events affecting only a few homes can devastate the individuals and families involved just as much as more widespread events.
SERVPRO is locally owned and able to respond Faster To Any Size Disaster, meaning that we handle jobs involving even slight flooding. A rapid response by our IICRC-certified team can help protect your home from other issues that flooding often causes. Water from the outside environment carries pathogens and other dangerous elements into homes. Removing the water alone cannot provide sufficient protection for residents, especially children. This is why our technicians train in learning and understanding the most effective methods for removing such dangers.
After we remove the water with our different sized pumps, we begin to remove the debris, silt, and garbage that entered your home. When these items no longer pose a threat, we can begin cleaning and sanitizing your home's surfaces. Flooding, unfortunately, often damages carpeting beyond repair. We remove both carpet and the padding underneath, and then completely dry the area so the installation of new carpeting or other floor coverings can safely proceed without risk of water damage or mold growth.
Knowing that disasters strike at all hours of the day and night, SERVPRO of Marina Del Rey / Westchester / El Segundo is always ready to take your call and start restoring your home. Flood damage can leave a lasting mark on your home if work does not begin immediately, so we as quickly as possible. Contacting us at (310) 333-0654 for this and any other catastrophe can restore and protect your property.
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The Real Risks of Flood Damage To Your Los Angeles Home
At SERVPRO of Marina Del Rey / Westchester / El Segundo, we say no to flooding!
Your Los Angeles Home Can Suffer Significant Flood Damage If Not Professionally Taken Care Of
When people think of natural disasters in Los Angeles, earthquakes and other significant events like this come to mind. However, you might not know that the Los Angeles area is home to several different low-lying floodplains, and those who have built their own houses within these areas are statistically more likely to experience flooding through torrential storms.
As with almost every other major city in the country, flash flooding remains one of the most devastating and unpredictable destructive force. It can happen with little to no notice, and it can leave an untold amount of flooding damage to your Los Angeles home. Given its almost instantaneous creation, there is little in the line of precautionary measures that you can take to prevent the damage they can do.
If you have a compromised foundation (even something as simple as the erosion of a few mortar joints), you have an entry point for flood waters to get into your home. With the force and pressure that this high volume of water can bring with it, even small penetration cracks in your foundation can result in catastrophic amounts of water to end up in your basement area. The substantial water is even more devastating if you are among a large number of Los Angeles area homes with a finished lower level. In the event of any water getting into your home from the outside, you should be contacting our SERVPRO team of professionals.
In a flooding scenario, time is always of the essence. You want to be able to stop the water that is still coming into the area, and this can happen with concentrated efforts from our technicians. Assessment of the source of the flooding can allow our SERVPRO restoration specialists to stop the water flow using hydraulic cement until the area can be cleaned and restored. The restoration process begins with removing the excess water with submersible pumps and pump trucks we bring to your home. Once the area has the water removed from it, air movers can help to dry the affected region entirely. Then a more permanent solution can be determined based on what needs to be reconstructed, and whether this requires a residential contractor to get involved.
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Los Angeles is not a stranger to flooding by any means, and if you are the victim of such an event, you can always count on SERVPRO of Marina Del Rey / Westchester / El Segundo. You can reach us 24/7 at (310) 333-0654.
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Restoring Flood Damage In Los Angeles
SERVPRO has decades of experience when it comes to Los Angeles flood damage.
Flood Damage Repair
Flooding in Los Angeles does not harm the home for the most part, but the property inside. The sudden storms we have had this year cost homeowners a few panels of drywall, but most of the cost was to replace furniture and other personal property.
SERVPRO has decades of experience when it comes to Los Angeles flood damage. We understand the effects it has on the interior of a home and the best methods to use when it comes to repairing and remediation of furniture. Wood is still the primary material for most furniture. When exposed to floodwater, several problems may develop: swelling, cracking, joint weakness, and spotting.
Technicians remediate problems with the first three by carefully removing excess moisture. Our first tool in the kit is a dehumidifier. We set one up to draw moisture from the furniture item and the surrounding air. If the wood can support a faster process, technicians set-up an air mover to blow a controlled amount of warm air across the surface of the affected item. If there is space beneath a large item like a bookcase, then they may use the second device to blow air underneath as well.
Spotting occurs when water damages the finish on a wood surface. Unless the water has set on the item for an extended period, we can remove the water spots with a wood care products we have on-hand. Severe spotting may require a complete stripping and refinish. If the piece is expensive, we may recommend a professional refinishing service to avoid any secondary damage.
A wood composite (particleboard) often makes up bathroom cabinets and other, similar items. It is laminated and painted on one side to give attractive appearance while the interior is exposed. Unfortunately, it traps moisture inside and results in warping. Although our technicians can remediate the effects, SERVPRO recommends replacing them since purchasing a new cabinet is often cheaper than the labor cost to restore it.
Restoring your home after a flood is something that SERVPRO of Marina Del Rey / Westchester / El Segundo does better than almost anyone else. If you are dealing with flooded property or have questions about our methods, call (310) 333-0654 today for more information.
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Flood Damage in Los Angeles and the Moisture Factor
Storm Winds and Water Damage Homes in Los Angeles--Call SERVPRO for Help
Removal of Water and Humidity Mitigate Storm Damages
Rainfall this year surprised nearly everyone. It filled the nearby Los Angeles reservoirs, water channels, overflow areas, and kept coming down. At first, we welcomed every drop, but that changed after a few weeks.
Despite the last few years of drought, Los Angeles County has seen more than its usual share of flood damage this year. Spring and Summer rains have flowed over the hard-packed earth and directly into area homes. Standing water usually drains quickly in our area but that does not eliminate flooding problems; it just reveals them to our SERVPRO technicians.
One of the contributing factors to slowing cleanup and restoration efforts is excess moisture. As we work to clean carpets, personal property and repair your home, our team also determines if an Open or Closed system is the best option to lower the humidity to support those actions.
The Open system is efficient for larger areas like atriums and sunrooms. We establish fans at entrances and exits to draw out the inside, damp air and replace it with the warmer, dry air created by the air mover devices we set-up inside the affected areas. The Open system requires higher, outside temperatures to work at its most efficient but if the humidity is not sufficiently lower outside the home, the process slows.
If the affected area is a smaller room (bedroom for example), then our technicians choose the Closed system. We isolate the affected rooms (bedrooms, living rooms) from the rest of the home by securing the doors and windows and sealing entrances with plastic sheeting. Our first action is to set-up dehumidifiers to start drawing water from the air at a rate of 20–25 gallons every 24 hours. Next, if the home’s air conditioning system is usable, we adjust the temperature and air flow to increase the effectiveness of the dehumidifiers.
There are drawbacks to both options. Engaging the air conditioning at the level we need increases energy consumption (and cost) at a much higher rate than normal using the Closed system. With the Open system, a change in weather can stop all work unless the homeowner wants to attempt to switch to the Closed system.
Lowering the humidity in your home is a necessary part of returning your home to its original state. To learn more about this and other aspects of the restoration process, contact us here at SERVPRO of Marina Del Rey / Westchester / El Segundo. Call today at (310) 333-0654; we are here to help.
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Flood Damage Woes in Los Angeles
Don't let the devastation that comes with a storm keep you out of your home for long. Contact SERVPRO right away to start the remediation process.
SERVPRO Handles the Storm Damage Quickly So that YOU can Get Back into Your Home
California is the ideal location for many people. It is why they come here every month by the thousands, pursuing every dream imaginable. Now and then, however, the weather or our old water and sewer system decides to nudge us all awake.
Los Angeles is one of the nicest areas to live in this county, not to mention expensive. That does not prevent flood damage to homes, no matter what some residents might hope.
Regardless if the water comes from a sudden rain or a broken water main, SERVPRO is ready to take care of our neighbors with a highly trained, 24-hour response team. No matter if you live a mini-mansion, duplex, or a trailer court near the beach, there are some emergency services that every home needs when disaster strikes.
First, we remove any standing water from your home. It may mean bringing in portable pumps and extractors, or we may be able to force out the water with push brooms and squeegees.
Next, we place furniture and other items that might stain carpets up on blocks or pallets. If necessary, our technicians relocate the items to our facility or put them in another storage area temporarily. We also take out anything that might be damaged as we restore your home to its pre-flooded condition.
Now, we dry the carpets. For large rugs, we lift them off the floor and place air movers underneath to dry them. For smaller rugs, we remove them to hang outside on specially designed frames or bring them to our facility to dry there. If there is a pad underneath, we recommend disposal as it is rarely ever cost-effective to attempt to dry one.
Lowering the humidity is the next step. For smaller homes, we can accomplish this by opening the doors and windows and setting up exhaust fans to force out the damp air. In larger homes, technicians install dehumidifiers to draw moisture out of the air. We pair these devices with air movers and exhaust fans to force the damp, inside air out and replace it with drier air from outside.
Living here is the dream and SERVPRO of Marina Del Rey / Westchester / El Segundo does everything we can to keep it that way. If you need us, call us today at (310) 333-0654 for an inspection or to immediately get started.
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Factors Affecting Drying After Flood Damage To Your Marina Del Rey Home
Marina Del Rey Flooding Requires Powerful Pumps for Water Extraction
SERVPRO's Equipment and Expertise Mitigate Flood Damage
Flood damage occurs much more easily than many people think. Certainly, flood damage from burst rivers or torrential rain is a real risk in California. The news so far this year tells the story of many people evacuated from their California homes because of flooding. However, even if you are not affected by floods, your home can still be damaged due to a burst pipe or even a leaking appliance.
After flood damage to your Marina Del Rey home, it is important that your home and possessions are dried out as quickly as possible. Drying articles efficiently are vital for the prevention of mold growth. Thorough drying is a key part of making your home pleasant to live in again - “Like it never even happened." Knowing where to start with drying your home seems impossible. That is why a call to SERVPRO is the first step you need to take.
Our IICRC-certified teams are equipped with the most efficient equipment for rapid drying of your home and belongings. The first step is a thorough assessment of your house to determine the extent of the flood damage. Once we know what we are facing, we can decide on the best course of action to restore your home.
There are several factors which affect drying:
Amount of water to be evaporated. It is a fact that removing standing water is much more efficient than tackling moisture in the air. That is why our IICRC trained professionals have access to truck mounted and submersible extraction equipment. We remove all the water we can before bringing in powerful dehumidifiers.
Humidity. If the air in a room is too humid, it will slow down the drying process. Once water extraction is complete, we position dehumidifiers for the swiftest and most effective reduction of moisture in the air. The lower the RH, the less chance of secondary water damage.
Temperature. It is easier to dry out a room if it is heated to between 70° and 90°. Our team has heaters to generate the necessary temperature. This temperature range allows low grain refrigerated dehumidifiers to work at a full capacity of capturing up to 30 gallons of water per day from the air and soft surfaces. We understand that raising the temperature too rapidly worsens the damage. That is why we raise the temperature steadily and monitor the situation to ensure there is not too much moisture in the air.
Air movement. Air in the flood-damaged home quickly becomes humid. This slows down drying time. Our technicians use air movers to push out the humid air and bring in warm air to speed drying. We reposition the air movers and powerful axial fans as necessary to ensure even drying of every surface.
If you have suffered flood damage, let SERVPRO of Marina Del Rey / Westchester / El Segundo assist you. Put in a call to (310) 333-0654 and get the help you need.
Flood Damage Remediation in Los Angeles
Flooding can greatly affect your home. Call SERVPRO to remediate.
SERVPRO Technicians Can Quickly Remove Water From Your Flooded Property
This last month has much of California going from drought to flood. The new rainfall is now threatening to overflow banks and dams in some areas. To make it even worse, after the last few years of dry weather, any water will also carry more dirt and other soils with it.
If you suffer flood damage to your Los Angeles home, do not try to remove it yourself. SERVPRO has extensive experience in removing flood waters and restoring a property to its original state. Regardless if the flooding results from rainfall or damaged plumbing, proper clean-up needs a trained crew.
Just an inch of water in a three-bedroom home comes out to cubic yards of water total. Trying to remove it with a 10-gallon water-vac and a push broom is a multiple day effort. Our technicians use commercial grade pumps that can remove the water in an afternoon.
Once that is done, the next step is to deploy extractors to pull water out of carpets and wood flooring. These devices are designed to remove as much water as possible without causing further damage. Each team member goes through extensive training to use this and all other equipment in our inventory before using it on a restoration job.
Now, our technicians use moisture meters to check the floors and walls for higher than normal levels. If the numbers are still over 10-12 percent, additional equipment will be needed. Heaters and dehumidifiers will be setup in the highest measured points to raise the temperature which helps lower the humidity level more quickly.
The desire to step in and take care of a problem is overwhelming for some people. If you absolutely have to do something, we recommend only these steps after you contact us: Turn off the power and the water leading into your structure. These two things need to be done and it will allow our inspector to immediately begin determining what equipment and number of personnel will be needed. SERVPRO of Marina Del Rey / Westchester / El Segundo is here to help you put it all back together. Call us today at (310) 333-0654 to get started.